Curmudgeonly Geek

I had a conversation with a peer who is a Director of IT, recently, where the conversation turned to Shadow IT.   We discussed the challenge...

Once upon a time there was a behemoth in the smartphone industry.   Research In Motion (RIM) and the Blackberry set the standard that all ...

What is the importance of customer service in IT? I mean, seriously, we just provide access to the internet, we set a PC on a desk, we do a...

I am a huge advocate of customer service. My ethic focuses on providing the level of service that is expected by my customers (end-users) an...

I recently read an interesting article on the blog the [non]billable hour that references the choice by the Henry Ford Health System to se...

Cloud computing, server and desktop virtualization, MPLS, VoIP, Online Collaboration—all examples of technology that has been commoditized b...